I had to use fraud protection on my file with Equifax Canada a couple of years ago. All went well till I decided to sell my house and buy a new one; when I did that I also had to change my cell number as I wanted a new number where I am moving.
I needed a new mortgage for my new house so the banks will call; so I called Equifax to change my number but they told me it is very difficult and better cancel the fraud protection and gave me the details on how to do that. I did; I sent them by fax as instructed; of course after three days of trying their only fax which serve millions; after that I called again to check; they confirmed receiving it and all ok; and I should let the banks call within 24 hours. This did not happen!; so I went to their branch in North York and the lady said she can do nothing; call them; I did inform of her and the man said yes we received it and all will be ok in 24 hours. The lady at the counter after I closed advised me to call again: i did within the same minute; a new voice come on and says that the papers were not clear and they sent us a letter asking us to resend the papers!!
within the same two minutes two opinions. So I sent all the papers by courier; and kept on trying to send again by fax for three days; no success; I called and the same think; the man says well they still did not receive the courier and I should wait 5 - 7 days before I call them!! the courier was over night and I received a confirmation of delivery.
The problem is I am loosing money everyday from lenders as I still can not do my mortgage...Help any one!! Worst company ever; they still do not have the invention of emails and scans; they do not understand that you can not serve millions with one fax machine!!
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