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Like many others, I froze my credit after the loss by one or more of the major credit reporting companies of millions of Americans' personal information and, if I remember correctly, a long delay in disclosing the security breach. Fortunately I don't need credit, so I...
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Anonymous
CAJ

I completely agree with everything he said. Equifax messed this whole system up in a short period of time. Someone should hold them accountable for fixing it.

h.kitchener
h.kitchener

No, it shouldn't be this difficult to unfreeze an account, but as you found out it really is. I remember all the hoopla about data breaches, etc. and many so-called "experts" ...

#1315307
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I called Equifax today because I wanted to know why my credit score was lower than my other scores with transunion and experian.. The lady told me that I didn't have a credit score, but I owed over 200 dollars in collection and i told her I got that disputed and it...
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2.3
I liked
  • No assistance to correct information in credit report
I didn't like
  • Response time
  • Amount of time spent
  • Customer service
#1278814
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I had a product of theirs through another company. The company discontinued the partnership and canceled all of the subscriptions due to the data breach. Equifax continued to charge me. The first individual stated he saw how the cancellation was pending but for some...
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1.0
#1275121
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I spent about an hour talking to someone who could barely speak English this weekend to remove my credit freeze. (I lost my PIN) After very long pauses after LOTS of questions, I was told it was removed for one week and was given a confirmation #. On Monday my bank...
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Anonymous
Anonymous

Equifax is a horrible company.

1.0
#1272519
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I originally disputed a credit card that Equifax showed as "open" on my credit report even though the issuer had closed it on my behalf after fraudulent charges were made to it. Equifax put the comment "Customer disputes this account information" under the NEW credit...
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1.0
#1271059
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I got an e-mail from Equifax saying that someone may have opened a credit card in my name. I was told to call a phone number. When I called that phone number, I was referred to another Equifax number and told to call the credit card company's fraud department (no...
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#1255518
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Equifax - Losing credit file

How does a Credit agency that every Corp uses lose a consumer credit history? Astonishing- this company Equifax is the worst at everything I’ve encountered!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#1242010
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When I tried to cancel the security freeze that I had placed on my account last fall, I was unable to do so on-line. I called Equifax and learned they had the wrong birth date and address on file for me. (but somehow they had been able to apply the freeze with no...
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Anonymous
Adam P

I have dealt with the same poor customer service. I have been on hold in voice jail for 2+ hours at a time...literally! Twice!

#1234582
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Equifax sends me an email daily about there rip off company. It is step up that you cannot unsubscribe. Any business that has to force emails on people that do not want there service are up to no good. It looks like it is a scam on the email. I think they are trying to...
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1.0
I didn't like
  • All the harassing email every day
#1231455
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Contact Equifax

Mailing Address:
Equifax Credit Information Services, Inc
P.O. Box 740241 P.O. Box 105788 Atlanta, GA 30348-5788
Atlanta, Georgia 30374
United States
Phone:
(800) 685-1111
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Equifax - Horrible customer service

I am a victim of identity theft, I called their customer service number and could not get someone from the fraud department to properly assist me with this matter. I dont understand why they have people working their who clearly are not interested in helping.
#1220156
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