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1.0

I used to pay $14.95 a month monitoring fee with them for about 4 plus years or more so, in Dec 2020 I went online to print my credit report and score. There was NO information about me other than my personal profile.

Online Delivery Unavailable. Information on how to request by mail, I then went to the 3 in 1 annual website Equifax, Experian and Trans Union. I was able to get reports from the other 2 but still no file on me from Equifax.

I did also talk to them 4 or more times via telephone each time I was told that someone would look into why my file has disappeared from their database. I don't know if this is just happening to me or other consumers.

Not only that, I did also request my report and scores by mail but was Only sent a file for the years of 2019 and 2020 and no scores.

I am 76 1/2 years old and have had a credit file since I was in my 20's. This issue make me feel that someone has stolen my identity.

Preferred solution: Deliver product or service ordered.

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