Equifax
Reviews and Complaints
Equifax Blacklists Credit in Direct Energy Scam
Not correcting inaccurate information
Equifax Canada Automated Phone System
Equifax cannot cancel as they will not answer their phone
EQUIFAX DOESN'T GIVE A ***
Equifax tricks you into buying at twice the cost.
Equifax charges identity theft victims
Equifax facilitating fruad
Equifax rips their costumers off and ruin lives
On August 16,2011
I, Darron Humphrey applied for a loan with St.Louis Community Credit Union @ 4435 Chippewa, St. Louis, Mo.. After applying I was ask to call back in 1 hour to see if I'm approved. So I gave them a call at 314-536-**** and spoke to an rep. The rep explain to me the results. I was denied! So the female rep explain to me why. She said that it was a few things. My score was the first (634 Equifax 627) the 2nd was not enough credit history. I was stuck in a state of shock when she announced the credit score. So the rep advised me to take the score I have to the Forest Park Branch @
St. Louis Community
Credit Union
3651 Forest Park Ave.
St. Louis, MO 63108
So I grab my computer and headed over to the Forest Park Branch to speak with a lender about my credit score and whom they pulled the score from. I signed in and sat for 10 minutes before i spoke with a woman at her desk about my issues. The woman explain to me that I had several late payments on my credit report from Premier Bank, and that I owe too much on my loans, credit score was too low, not enough credit history length, and very few accounts open. So I pulled out my computer and logged in to Equifax being that I am a member, and ordered a fresh report that came back with a credit score of 699 and nothing that she mentioned on my credit report, which I stated to the woman rep that her Equifax report has to be wrong. She said, it right in my face and this is what it says. She then offered me a copy of what she was looking at, as I continued to show her my report from Equifax. She look and requested that I contact Premier Bank and Equifax. She also, handed me the credit report that she was looking at, only for me to find that nothing that she stated to me was on the credit report. I explain to the woman that I would have not applied if that was my score, so who's wrong??? Why did this lady start lying in my face about what was on my credit report when I am reading what she gave me and also showing the one I just ordered from Equifax???? I didn't get it!!! So the woman rep told me that it wouldn't hurt my credit score by much. I disagreed with the rep... I told her that I paid a lot to try to get me credit to this point because I'm trying to get new credit to help build my existing score. I expressed my hurt and concerns about not getting the loan from St. Louis Community Credit Union to the woman employee, and how this was going to now hurt my score. she again stated that it wasn't. I ignored that and went right home and check my score. The inquiry from St. Louis Community Credit Union on August 16,2011 caused a 17 point reduction from my score. So who information is not accurate when both parties pulled the report from Equifax and have access to my report that's pulled on the same day, around the same time, but showing two different things? I would like for St. Louis Community Center to agree to write me a letter requesting that this inquiry be removed from my credit report immediately.
Equifax customer service for disputes really sucks. The do not report what creditors ask
Equifax is awful. They do not report what crediors request.
I had a creditor to request removal of account. Equifax refuse claiming they did not receive. I dispute came back not removing the account. Finally the creditor had to contact them.
Another problem, get english speaking reprensatives on the phone. They act like a computerize rebots
Equifax is awful. They do not report what crediors request. I had a creditor to request removal of account.
Equifax refuse claiming they did not receive. I dispute came back not removing the account. Finally the creditor had to contact them.
Another problem, get english speaking reprensatives on the phone. They act like a computerize rebots
Equifax makes it impossible to cancel
Equifax...somehow when I got a "free" credit report, I got sucked into a membership.
Equifax provides no Service otherthan taking your money
Credit bureaus give different scores to lenders
EQUIFAX in desperate need of government regulations
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Not only their automated phone system is bad they hang up when they can not answer a question in a very polite Canadian manner. Just signed up for the Equifax Premier account, primarily for the identity theft feature.
After paying the money and signing up I wondered how they can, as they claim, on helping with a stollen or lost passport if there is no place to log the actual passport number. Called the first number that was listed just below the passport icon and asked if I had missed something, a place on the site to enter my passport number perhaps. Put on hold for 5 minutes, then was told to call another number, called and waited anther 10 - 15 minutes. Explained what my question was and was told he had to transfer me, this time on hold for about 40 minutes. This next fellow was an American.
Explained the issue and got a non sensical answer about they would put me in contact with passport customer service, what ever that is?? So OK I am on my own in the case of a stollen passport not quite what they said on the website but at least I now knew what I had to do in the event of a stollen passport.
While I have the customer service rep on the line thought I would just try to get a handle on what the help would entail on lost or stollen credit cards, driver licence etc. Just could not get a straight answer out this guy. Just would say they would help put me in contact with the credit card company, driver licence dept etc. Still while being exceedingly polite I asked if he could just take me through the procedure if I was to call in to report a lost wallet. He then mumbled something that wasn't quite audible just hung up.
I have now paid for the only feature that I really wanted, they have my money and they have the ignorance to just hang up.