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1.2 Based on 33 reviews
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  • Customers like
    • No assistance to correct information in credit report 1
    • Not acknowledging identification documents i sent repeatedly 1
    • Not providing my credit report after multiple tries and calls 1
  • Customers don't like
    • Lack of prompt service 4
    • False advertising 3
    • Unable to update file 3
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This incident happened at the xerox tower located at yonge and finch. I went to line up at this location to obtain my credit score. Aftet about 2 hours in line it was finally my turn. Right after I had paid the man at the counter asked me if i had my pay stub with me. I showed him a copy on my phone and he said that he needed me to print it out for him. I got an emergency call from home and I asked the man if I could come back since I had to... Read more

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I signed up for a free trial at first just to check my score. I called shortly after to cancel but still got charged. I called back and signed up for a cheaper program to get a little bit of my money back. The next day I called back again and canceled. Well today I got charged again, so I called them back again and They will not refund my money without investigating the phone calls which could take 7 to 10 business days. I have a family... Read more

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I have been trying to get a copy of my credit report from Equifax, not only did they not provide my credit report but even after sending them copies of my drivers license and SSN by both FAX and postal mail, they still have failed to provide me with my credit report. Every time, I repeat, EVERY SINGLE TIME they send me the same letter which states the information I have provided does not match their records, I send the documents, call them and... Read more

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  • From mobile
  • Oct 03
  • #930486

Had an account that was paid in full. After numerous conversations with these people, they finally uodated my credit report after 13 months!

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I tried to get a fraud alert lifted to buy a new car. The nasty non-speaking jewel on the phone took rudeness to a whole new level. When I asked her to give me a supervisor she then started to lecture me and refused to do so. If you don't want to do any work you should just quit and go on public assistance but leave customers mental health alone because you almost drove me to the brink of murder... I guess this is what our country has been... Read more

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5..FIVE times, I've requested my credit report/history through equifax. EVERY time they have given me an excuse to not give me my free credit report despite sending the info they require on high quality scanners. Final straw was the other day when I paid online to get my detailed report. they took the payment but said I failed the credit history questionairre, and to call them directly. I did so and the man I spoke with said he couldnt help me... Read more

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was hacked at irs. irs gave me equifax for one year to monitor my credit. equifax sent a letter demanding the right to share my personal information if i did not contact them within 30 days to limit the information. there phone number in the letter is junk and does not prompt you through to limit your personal information. twice i was on hold for more than an hour trying to talk with someone. today, the person was in india and wanted ALL my... Read more

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These guys are a worthless, lazy company who want to take advantage of people in the time of need. Trying to charge me to freeze my own accout after im going thru a identify thieft. These guys are just as much thiefs and crooks as the people who stole my identity. Try and help people in the time of need no take advantage. Its like price gauging in a disaster, should be illegal. Its my own account, if i wanna freeze it should be free and no... Read more

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I recently made a dispute to Equifax regarding an inquiry on my credit report, the next week I find an address change notice on my report. An address that I had 20 years ago. Petty , really petty people working for Equifax. It's no wonder Equifax has the most complaints. Lets see how long it takes for this to be corrected! I've been trying to contact Equifax regarding this for a month now. Another screwed up company. And why does this Review... Read more

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They have serious issues with their scoring software, no matter how clean you are, your score will be a lot less than what it really is with other agencies, they are no where as good as Experian (the market leaders). They will not change or fix their software, due to very bad management and expertise of the company. I was recently taken off the Voters list at my address, when I realised that I was off, I contacted my local council and corrected... Read more

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