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    • Lack of prompt service 4
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5..FIVE times, I've requested my credit report/history through equifax. EVERY time they have given me an excuse to not give me my free credit report despite sending the info they require on high quality scanners. Final straw was the other day when I paid online to get my detailed report. they took the payment but said I failed the credit history questionairre, and to call them directly. I did so and the man I spoke with said he couldnt help me... Read more

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These guys are a worthless, lazy company who want to take advantage of people in the time of need. Trying to charge me to freeze my own accout after im going thru a identify thieft. These guys are just as much thiefs and crooks as the people who stole my identity. Try and help people in the time of need no take advantage. Its like price gauging in a disaster, should be illegal. Its my own account, if i wanna freeze it should be free and no... Read more

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I recently made a dispute to Equifax regarding an inquiry on my credit report, the next week I find an address change notice on my report. An address that I had 20 years ago. Petty , really petty people working for Equifax. It's no wonder Equifax has the most complaints. Lets see how long it takes for this to be corrected! I've been trying to contact Equifax regarding this for a month now. Another screwed up company. And why does this Review... Read more

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They have serious issues with their scoring software, no matter how clean you are, your score will be a lot less than what it really is with other agencies, they are no where as good as Experian (the market leaders). They will not change or fix their software, due to very bad management and expertise of the company. I was recently taken off the Voters list at my address, when I realised that I was off, I contacted my local council and corrected... Read more

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1 of 4

I've tried to obtain my Equifax report and purchase a credit monitoring product from Equifax directly and have only confronted myself with inexperienced and unreliable representatives that after running my credit card over 9 times have only come up with the answer of "I don't know why we can't process your request" OR "you can't have a monitoring product because you have too many accounts - which in my case is 69". Has anyone ever heard of such... Read more

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I have contradictions on my credit report breakdown; What' Helping: Total of all balances on bankcard or revolving credit not too high. What's Hurting: The balances on your accounts are too high compared to loan amounts. What' Helping: There are no or only a few recent delinquencies on your accounts. What's Hurting: You have too many delinquent or derogatory accounts. (I do not have any actually). What's Hurting: The balance on your... Read more

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I am in the process of applying for an apartment but they can't approve me because my Equifax credit report is apparently frozen. However, when I called Equifax they told me they have no credit information on file for me. This has happened before but for something else. Their customer service is useless & kept telling me to send a copy of my SSN & driver's license rather than transfer me to someone higher up to fix the issue. I found credit... Read more

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I have a credit freeze on my account with each of the three credit reporting agencies. Lifting the freeze with Transunion and Experian is simply a matter of going to thier website, providing my id and passwords and indicating the period for which I want the freeze lifted. This takes about 30 seconds. With Equifax, the story is much different. First, although I have a freeze on my account (I am on the phone with Eqiufax now and they have... Read more

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Equifax offers little actual customer service. Their toll free number leads you to an automated service. Their automated service leads you to another toll free number. You can reach an actual person, but then the person redirects you to the website or the automated telephone system. No one answers even the simplest questions. All I wanted was a direct link to the free credit report. Now they are sending me downtown to their offices where I am... Read more

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I am trying to get my freeze lifted but equifax is not helping at all. It is impossible to get any service and when I finally got thru I was disconnected. I did everything I was told to do to get my pin, but I never heard from them. This is the worst company I have every dealt with. I need to have the freeze lifted in order to get a new credit card. I wonder if I can sue them. I have called but never get any help. Just a monment ago I was... Read more

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