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One week after the Equifax breach, my bank account was hacked which has caused us a nightmare with our bank and we are not the only ones! An actual counterfeit check was generated with ALL the correct info on it, mailed to some bogus company /person in India where it...
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1.0
#1134848
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My credit score is 60 points lower with Equifax than the other two credit bureaus. Why do they even still get to rate my credit? If it's bad, it's probably because of them. My credit has been excellent for years. But now Equifax has decided to mess with it. After what...
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1.0
#1117950
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Had an alert put on my account in Sept and got a call from Credit card company in October saying that 'there was a message in my credit card message box from Equifax to say that my credit report had changed'. Message referenced phone # for my credit card co and bank...
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1.0
I didn't like
  • Staff knowledge
  • Response time
  • Staff communication
#1115980
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Equifax - Free breach monitoring but can’t activate

Equifax
#1128485
Called customer service-spoke with 2 people - no help “try again”. Continue to get screen during the 2nd verification step “unable to process at this time. Please try again soon”. It’s been 2 weeks!
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Unable to freeze my credit on Equifax

Equifax
#1102004
1.0
Details
It's been one week since it was announced that Equifax was hacked even though they knew of it a month prior. I am still unable to place a freeze on my account. I have exceptional credit, this is very disturbing. Equifax executives dump stocks early after they become aware of the breach, before notifying the public, prosecute this crime and corruption! May Equifax go bankrupt and cease to exist!
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Advertised vs Delivered
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Equifax is Horrible

Equifax
#1079583
1.0
Details
This is absolutely, positively and undeniably the worst Credit Reporting Agency on the planet. This many people Are NOT wrong. Our Government needs to protect its people from this type of treatment and abuse.
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Equifax - -200 stars . worst worst custmer service.

Equifax
#1066759
1.0
Details
Im writing this while im still in hold for 1 hour after talking to some *** rep in india who didnt know wjat i was talking abt. Im still waiting. Just shoot me now
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Additional Fees
Advertised vs Delivered
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Diversity of Products or Services
Interest Rate
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Privacy and Data Security
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Reliability
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Website
I have tried to contact them by website to freeze my credit and to get my free credit report. Sites are confused and confusing. What's absurd is that I am asked to supply my entire SS#. Why would I give that important information to them when they've allowed so many of...
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1.2
I didn't like
  • Lack of accessibility online and by phone
  • Amount of time spent
  • Disorganization
#1106174
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Attempted online to put security freeze on m account. Followed instructions, got until I got to a screen that said I needed to print the document within the print screen. The screen was black. When I tried to click on it, it said I needed to wait until the screen...
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Anonymous
Anonymous

Had the same thing happen to me. I did call and spoke to a human being and was told that the PIN would be mailed to my home.

#1104019
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This company should be put out of business permanently! I have been on hold (on this try to get through) for 26 minutes, and they're thanking me for my patience every few minutes. I had applied for a credit freeze five days ago; haven't received my pin number yet;...
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1.0
I liked
  • No assistance to correct information in credit report
I didn't like
  • Disorganized
  • Negligence due to failure to apply software security patches
  • Amount of time spent
#1102720
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So we have the largest data breach in history, the CEO of Equifax states their response will be epic, which it has been - epically bad! I've been trying to freeze my credit for the last week - the website doesn't work (you enter your data and then get an error message...
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Anonymous
David

Both phone and their computer systems down or not working to place a freeze on my SS number.... I've tried several times since the break-in without obvious success. Their ...

#1101332
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Equifax is not telling the truth. Their site claims I was not imp[acted by the breach but I was notified by a credit card company that was a victim of ID theft --a 4 figure loss! Fortunately my card issuer did not allow the transactions. I wonder how many future...
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Anonymous
Smitty

?The company disallowed the fraudulent charges.Where is your loss ?And forget all about "mental anguish"I was controller for a large industrial firm for many years and dealt w...

1.0
I didn't like
  • Poor security
  • Negligent actions in failing to apply software secuirty updates
#1101083
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First they get hacked on 07/29/17 and don't notify the public until 09/17- ceos sell stock-isn't that a sec issue-they should be arrested for only being concerned about their own wealth. That's typical of this countries wealthy. The whole credit bureau responsibility...
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#1100620
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I tried to freeze my Equifax credit report using their web site as I am one of the 150,000,000. The web site wouldn't work so I called their customer service number. I was then told that because the system is overloaded there was nothing to be done for me. The customer...
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1.0
I didn't like
  • Cavalier way they are destroying my credit
#1099822
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